SERVICE CONCEPT
服务理念
提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;
全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。
目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。
SERVICE SYSTEM
服务系统
提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;
全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。
目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。
DCS-S40
独立式 · 双人艺术缸
ABOUT US
Shantou Elite Machinery Co., Ltd is a company with the facilities and faculties of products development. manufacture, sale and service in the field of plastic machineries, packing machineries, food machineries etc.
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Smart packaging has great potential for development
(Summary description)Recently, the author ’s mobile phone friend circle was screened by Alibaba ’s “unmanned supermarket”. There is no salesperson or cashier, just swipe the QR code to enter the store, select the goods and take them away, and the mobile phone will automatically deduct the corresponding amount. It is understood that the goods in the store are using RFID technology. Electronic tags are affixed to the articles and can be sensed when passing through the area of the reader. At pres
Packaging machinery for daily maintenance and maintenance skills
(Summary description)Several keys to the maintenance of packaging machinery: cleaning, fastening, adjustment, lubrication, and corrosion protection. In the normal production process, each machine maintenance staff should do, according to the maintenance manual and maintenance procedures of the machine packaging equipment, strictly perform various maintenance work within the prescribed cycle, reduce the wear rate of parts, eliminate the hidden danger of failure, and prolong The life of the machin
What is the daily maintenance of the mold
(Summary description)Primary maintenance of mold:The first-level maintenance of the mold refers to the daily maintenance of the mold by the operator during production. The main content is cleaning, lubrication and inspection.